Skip to main content
GuidesAPI Reference
Version: 2.0.0

8x8 Analytics for Contact Center Real-time Metrics API

The 8x8 Analytics for Contact Center Real-time Metrics API enables you to obtain the latest, real-time statistical data on queues and agents queue interactions. In addition to real-time data (which is refreshed every 5 seconds) you can also obtain data for select 15 or 30-minute intervals.

The Real-time API supports both JSON and XML file response formats. You can switch between both formats using the Accept header.

Note: the Real-time metrics endpoint is available on the following URLs:

https://api.8x8.com/analytics/cc/v1/realtime-metrics/
https://api.8x8.com/analytics/cc/v2/realtime-metrics/
https://api.8x8.com/analytics/cc/v3/realtime-metrics/
https://api.8x8.com/analytics/cc/v4/realtime-metrics/
https://api.8x8.com/analytics/cc/v5/realtime-metrics/

This page is in the Beta stage. For step-by-step instructions on using the Real-time API refer to the Real-time Metrics Use Case.

Authentication​

You can try out this API through request authentication using your client credentials. Refer to How to get API credentials and how to authenitcate.

All requests must be made over HTTPS - calls made over HTTP will fail.

Note: The Real Time Metrics API uses either the v1, v2, v3, v4 or v5 path for the following URLs:

  • Access token: https://api.8x8.com/oauth/v2/token

  • GET request: https://api.8x8.com/analytics/cc/{version}/realtime-metrics/

Authentication​

This API uses OAuth 2 with the client credentials grant flow.

Security Scheme Type:

oauth2

OAuth Flow (clientCredentials):

Scopes:

  • read: Grants read access

  • write: Grants write access

  • admin: Grants access to admin operations

Contact

Analytics Team: vcc-analytics@8x8.com

URL: https://www.8x8.com/