Version: 1.0.0

8x8 Contact Center Customer Experience

8x8 Contact Center Customer Experience (Customer Experience) is a streaming analytics application which provides contact center managers and supervisors with a real-time detailed view of their caller's experience once the call enters the contact center instance. Customer Experience provides detailed and aggregate views of all call interactions to and from the contact center instance. The Customer Experience endpoint of the API enables you to obtain historical call interaction data that you can use for further insights and solution development.

For more information about Customer Experience, refer to the Contact Center Customer Experience User Help.

Your 8x8 associate will provide you with an 8x8_apikey and access token. This page is in the Beta stage. For step-by-step instructions on using the Customer Experience API refer to the Customer Experience Use Case.

For additional information contact your 8x8 representative.

Authentication

API Key: ApiKeyAuth

Security Scheme Type:	apiKey
Header parameter name:	8x8-apikey

API Key: Token

Security Scheme Type:	apiKey
Header parameter name:	token

Terms of Service

https://www.8x8.com/terms-and-conditions