8x8 Contact Center Post Call Survey
8x8 Contact Center Post Call Survey (PCS) is a questionnaire presented to the caller at the end of a call, typically to collect feedback about the quality of service offered by the company. Companies use a survey to gather feedback from customers and then analyze the collected data to help improve their services. For example, you can get feedback on overall customer satisfaction, how well your service agent performed, and how many calls it took to resolve an issue.
Using the PCS API enables you to obtain select historical information for your PCS data. You use lookup PCS data with specific parameters including time period, duraion, groups, and call region.
For more information, refer to the 8x8 Contact Center Post Call Survey User Help
Your 8x8 associate will provide you with an 8x8_apikey and access token.
For example usage refer to the Post Call Survey Use Case.
For more information about this API contact your 8x8 representative.
Authentication
- API Key: ApiKeyAuth
- API Key: Token
Security Scheme Type: | apiKey |
|---|---|
Header parameter name: | 8x8-apikey |
Security Scheme Type: | apiKey |
|---|---|
Header parameter name: | token |
Terms of Service
https://www.8x8.com/terms-and-conditions