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GuidesAPI Reference
Version: 8-x-8-Latest

Work Analytics

The Work Analytics API provides metrics related to call queues activity as well as agent activity on queues.

Time filtering​

If no time filtering is provided, the returned metrics reflect the agent activity in the last 24 hours.
The reports can be generated for a specific date range, specified using 'startDate' and 'endDate' parameters, in ISO 8601 format. If a specific intra day time range is desired, the 'intraDayStart' and 'intraDayEnd', in ISO 8601 format, must be used.

Examples:​

  • To obtain a full day report from 1st of May to 5th of May, in UTC, use startDate: 2023-05-01T00:00:00Z and endDate: 2023-05-05T00:00:00Z.
  • To obtain a report from 1st of May to 5th of May, in a specific time zone, starting from 8 AM to 6 PM, use startDate: 2023-05-01T00:00:00-0700 and endDate: 2023-05-05T00:00:00-07000, intraDayStart: 08:00:00-0700, intraDayEnd: 18:00:00-0700.

Authentication​

Security Scheme Type:

apiKey

Header parameter name:

8x8-apikey