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GuidesAPI ReferenceSupport

Getting Started

Login & Access​

Access Moobidesk through your organization's URL:

https://[your-organization].moobidesk.com

Use the credentials provided by your system administrator to log in.

Dashboard Overview​

The Moobidesk dashboard provides real-time visibility into your contact center operations:

Moobidesk Dashboard

Key Metrics (Top Bar)​

  • Active Chats: Current conversations in progress
  • Queued Chats: Conversations waiting for agent assignment
  • Active Agents: Agents currently available
  • SLA Compliance: Real-time service level performance
  • Contacts: Customer profile and interaction history
  • Agents: Agent status, availability, and performance
  • Queue: Conversation routing and distribution
  • Chats: Active conversation management
  • Broadcast: WhatsApp campaign management
  • Reports: Historical analytics and insights
  • Statistics: Real-time performance metrics
  • Settings: System configuration and preferences

User Interface​

Header Bar​

  • Search: Global search across contacts and conversations
  • Status Selector: Set agent availability (Available, Busy, Away, Offline)
  • Notifications: System alerts and updates
  • Profile Menu: User settings and logout

Quick Actions​

  • New Conversation: Initiate outbound contact
  • View Queue: Monitor pending conversations
  • Access Reports: Generate performance insights

Channel Support​

Moobidesk supports multi-channel engagement:

  • WhatsApp: Full Business API integration
  • Email: Unified inbox management
  • Facebook Messenger: Social media customer service

Next Steps​