Version: 2.0

8x8 Contact Center Chat API

Integration with the 8x8 Contact Center (CC) Chat API enables you to:

Respond in real time to your customer's chat inquiries
Initiate chat conversations between your customers and agents
Quickly access customer account information in order to better facilitate and enhance your agent's chat session
Allocate your company's resources to best address customer chat requirements
Review conversation information between your customer and the chat message receiving bot
Forward system events (e.g., agent joining conversation, agent ending conversation) to chat seesion stakeholders
Manage customer chats in your agent's supported language(s) or use the automatic translation tool

The 2 way API communication is achieved by using callbacks from 8x8's platform to your subscribed URIs.

Authentication

Bearer Token obtained from https://api.8x8.com

Security Scheme Type:	http
HTTP Authorization Scheme:	bearer