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ConnectWhatsAppChanged

Button replies in the inbound Messaging Apps webhook clarified

The inbound Messaging Apps webhook page now explains how to tell which WhatsApp button a customer tapped, with sample payloads for both kinds of button.

  • Reply buttons on interactive messages: the id you set on each button (action.buttons[].reply.id) comes back in content.interactive.button_reply.id.
  • Quick-reply buttons on template messages: the message arrives with type Buttons. The payload parameter you set for that button when sending the template comes back in content.payload, and the button label is in content.text.
  • replyToUmid is the UMID of the message you sent that the customer replied to. It was previously described as referring to an earlier inbound message. Use it to link a button tap back to the original send or campaign.

No webhook fields changed. This is a documentation correction only.

View WhatsApp docs

This is the release entry. For the full feature documentation, use the docs link above.