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Button replies in the inbound Messaging Apps webhook clarified
The inbound Messaging Apps webhook page now explains how to tell which WhatsApp button a customer tapped, with sample payloads for both kinds of button.
- Reply buttons on interactive messages: the
idyou set on each button (action.buttons[].reply.id) comes back incontent.interactive.button_reply.id. - Quick-reply buttons on template messages: the message arrives with type
Buttons. Thepayloadparameter you set for that button when sending the template comes back incontent.payload, and the button label is incontent.text. replyToUmidis the UMID of the message you sent that the customer replied to. It was previously described as referring to an earlier inbound message. Use it to link a button tap back to the original send or campaign.
No webhook fields changed. This is a documentation correction only.
This is the release entry. For the full feature documentation, use the docs link above.