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XCaaS Analytics & Content
XCaaS Actions & Events
8x8 Connect
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We're Hiring!
Guides
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Guides
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Analytics & Content
Introduction
Access & Authentication
How to get API Keys
OAuth Authentication for 8x8 XCaaS APIs
Work Historical Analytics
Call Detail Records
Call Legs
Company Summary
Extension Summary
Ring Group Summary
Ring Group Member Summary
Call Detail Record and Call Legs
Ring Group & Ring Group Member Summaries
Contact Center Realtime Analytics
CC Realtime Statistics
Contact Center Historical Analytics
CC Historical Analytics Summary Report
CC Historical Analytics Detailed Report
Post Call Survey
Customer Experience
Recent Calls
Cloud Storage Service
Cloud Storage Service Bulk Download
Cloud Storage Service Objects
Work Realtime Analytics
(BETA) Call Queue Realtime Metrics
cONTACT mANAGEMENT
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Contact Object Structure
Audit RECORDS
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Access the Historical Analytics Summary reports with output in JSON, CSV or XLSX formats. This is a multi step process where a request is made, then a report is generated in the cloud and then the output can be downloaded
