JUMP TOWork Analytics HistoricalAuthenticationAuthenticationpostAnalyticsCall Detail Record LegsgetCall Detail RecordsgetCompany SummarygetExtension Summary v2getRing Group SummarygetRing Group Member Summaryget(DEPRECATED) Extension Summary v1get(DEPRECATED) Call Detail Record Legsget(DEPRECATED) Ring Group Summaryget8x8 Analytics for Contact Center Real-time Metrics APIAgentsAgent Statistics by QueuegetIndividual Agent Statistics by QueuegetAgent Statistics by GroupgetIndividual Agent Statistics by GroupgetRetrieve realtime metrics for all agents in multiple queues.getRetrieve all agents with all specified metrics within a tenant.getQueuesQueue StatisticsgetIndividual Queue MetricsgetGroupsGroup StatisticsgetIndividual Group Statisticsget8x8 Analytics for Contact Center Historical Metrics APIReport AccessCreate ReportpostReport DetailsgetReport StatusgetReport DatagetReport DownloadgetReport LinksgetCreate Detailed ReportpostDetailed Report DatagetReport DefintionsList Report TypesgetReport Format Detailsget8x8 Contact Center Customer ExperienceCustomer Experience DataGet Customer Experience Datapost8x8 Contact Center Post Call SurveyObtain Call Survey DataGet Post Call Survey DatapostCloud Storage Service Public APIObjectsThe list of all objects that meet the filter rule criteria.getFind an object by it's ID.getDownload content for the given metadata.getDownload content for the given metadata.getBulk DownloadsRemove existing objects.deleteCancel a running bulk download job by zip file name.postRemoves tasks from a download request.putStart bulk download.postReturns the status of all bulk download job requests.getReturns the status of a single bulk download job request by zip filename.getRequest bulk download by .zip filename.getBucketsSearch all buckets.getReturns the content of a specified bucket.getQuality Management and Speech Analytics APIInteractionsInteraction count.getThe Interaction collectiongetDeletes a single interaction.deleteThis method purges a single interaction.deleteThis method updates custom fields.putDeletes custom field datadeleteThis method queries a single interaction transcription record.getQueries a single interaction for matched topicsgetQuery a single interaction attached labelgetQuery the attached notes for a single interactiongetThe requested interaction media file downloadgetWebpage redirectgetUsersQuery user countgetQuery user detailsgetQuery supervisor valuesgetTrainer values.getUser details.getEvaluationsThe evaluation countgetEvaluation collectiongetThe evaluation details specified by ID.getSpeech AnalyticsThe Speech Analytics category countgetThe Speech Analytics category listgetThe Speech Analytics topic countgetThe Speech Analytics topics listgetWork Analytics RealtimeCallQueueGet Realtime Call Queue MetricsgetWork Analytics Customer DataPbxesReturns all pbxes of a customergetSitesReturns the list of sites of a pbxgetQueues Per SiteReturns the list of queues for the given pbx and site.getQueues per PBXReturns the list of queues for the given pbx.getAgentsReturns the list of agents for the given pbx.getAudit Records APIAuditGet audit records.getWork AnalyticsQueue Agent ActivityGet Agent Activity Metrics per QueuesgetAgent ActivityGet Agent Activity MetricsgetCall Queue MetricsGet Call Queue MetricsgetCall Queue Data TableGet Aggregated CallsgetCall DetailsGet Call DetailsgetAuthenticationpost https://api.8x8.com/analytics/work/v1/oauth/tokenGenerate Bearer token for use with subsequent requests