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No access to this application

The 8x8 Connect portal API can return this problem when a user signs in with an account that does not have access to this application. The API returns it only after the user's credentials have been verified.

For the response format and the other problem types that the portal API returns, see Connect portal error types.

MemberValue
typehttps://developer.8x8.com/connect/errors/no-application-access
titleNo access to this application
codeno_application_access
status401

What causes it​

The account is not enabled for this application. The API checks this only after the sign-in has verified the user's credentials, and can return this problem at these steps:

When it happensStatusChecked
Signing in with an email address and password401After the password is accepted
Two-factor sign-in (requesting or entering a verification code)401After the credentials were verified earlier in the sign-in

What to do​

  1. Stop the sign-in and do not retry. The API returns the same answer until access is enabled for the account.
  2. Tell the user that the account does not have access to this application and that they should contact their workspace administrator.
  3. Access is enabled by 8x8, so the workspace administrator should contact 8x8 support at cpaas-support@8x8.com to request it.

Example response​

The API returns this problem with HTTP 401 and the content type application/problem+json, for example when a user enters a verification code during two-factor sign-in:

{
  "type": "https://developer.8x8.com/connect/errors/no-application-access",
  "title": "No access to this application",
  "status": 401,
  "instance": "/api/…",
  "timestamp": "2026-10-26T03:14:15.926Z",
  "code": "no_application_access"
}

The response can carry other members, such as the legacy error member and an errorId. Branch only on code or type.