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Password expired

The 8x8 Connect portal API can return this problem when a user signs in with the correct password, but the password has expired. The user needs to reset the password, then sign in with the new one.

For the response format and the other problem types that the portal API returns, see Connect portal error types.

MemberValue
typehttps://developer.8x8.com/connect/errors/password-expired
titlePassword expired
codepassword_expired
status400

What causes it​

When a user signs in with an email address and password, the API can return this problem with status 400. The email address and password are correct, but the password is past its expiry date.

What to do​

  1. Do not retry the sign-in with the same password. Reset the password first.
  2. Have the user select Forgot Password on the 8x8 Connect sign-in page and follow the link in the email they receive.
  3. Have the user choose a new password that meets the password requirements and was not used recently.
  4. Sign in with the new password.

Example response​

When a user signs in with an email address and password, the API can return this problem with HTTP 400 and the content type application/problem+json:

{
  "type": "https://developer.8x8.com/connect/errors/password-expired",
  "title": "Password expired",
  "status": 400,
  "instance": "/api/…",
  "timestamp": "2026-10-26T03:14:15.926Z",
  "code": "password_expired"
}

The response can carry other members, such as the legacy error member and an errorId. Branch only on code or type.