Transfer the conversation
POST/response/transfer/:token
Transfers the conversation to a queue or to a specific agent — for example when the bot cannot answer and a human should take over.
At least one of queueUUID or agentUUID is required. If both are given, the
transfer goes to the queue.
Obtain valid values with List — queues-of-campaign for queues,
agents-of-campaign or agents-of-queue for agents.
Request
Responses
- 200
- 400
- 403
- 404
- 500
- 502
The request was accepted and carried out.
A required field is missing or invalid.
The token is invalid, or expired. Either the 48-hour lifetime has elapsed, or the 15-minute window opened by the first call has closed.
The conversation referenced by the token no longer exists.
The request could not be completed.
A lookup required to complete the request failed.