Converse Reporting API: queue and status filters, corrected field reference

Get conversations data can now be narrowed by queue and by conversation status, and the Reporting API reference has been corrected to match the API's actual behaviour.

New optional filters

Property	Accepts
queues	A queue UUID, or an array of up to 50. Matches the conversation's current queue.
conversationStatus	A status, or an array of initialized, open, assigned, read, responded, closed.

Send both to match conversations that satisfy both. Requests without them return the same report as before.

Clarified behaviour

• from and to filter on the conversation's creation time, and the range must be within 30 days.
• Results are returned oldest first.
• Errors are returned with HTTP 200 and status: "Failed"; the reference now lists each error message.

Corrected field reference

• Conversation type is inbound or outbound_conversation; queue, agent and contact.key are UUIDs.
• Message records now document attachments, conversationKey, hasAttachments and the contact.
• Agent manager and supervisor are booleans.

Read more

• Get conversations data — API reference
• Get chats data — API reference
• Get agent data — API reference