Product

Analytics

5 releases for Analytics on the developer portal, newest first.

September 2026

AnalyticsChangedSep 10, 2026

Cloud Storage Service guides and API reference revamped

The Cloud Storage Service guides and API reference have been reorganized and expanded, adding documentation for region discovery and archived-object restoration, and reordering both the guides and the reference navigation around them.

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August 2026

AnalyticsChangedAug 6, 2026

alerting.rt scope clarified

The Real-Time Statistics documentation now spells out exactly what the alerting.rt metric counts and what it excludes, so it is interpreted consistently. This is a documentation clarification — there is no change to the metric's behaviour.

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July 2026

AnalyticsAddedJul 27, 2026

Work Analytics metrics and real-time report guides

The Work Analytics documentation now covers the full metric set for per-agent reporting, and the two guides that back the live agent and queue views have been published.

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AnalyticsAddedJul 23, 2026

agentAverageTimeToAnswer metric

The agentAverageTimeToAnswer metric is now documented on the Work Analytics agent-activity endpoints. It is a timing metric, reported in seconds, and sits alongside the other agent timing metrics such as agentTotalTalkTime, averageTalkingInteractionsTime, averageOnHoldInteractionsTime, and averageWrapUpTime.

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AnalyticsAddedJul 16, 2026

Contact Center Analytics release 2.14

The Contact Center Analytics documentation set has been refreshed for the 2.14 release.

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This is a stable link — /release-notes/p/analytics. Browse everything in all release notes.