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GuidesAPI Reference

Creates a new conversation.

POST 
/chat-gateway/v1/conversations

Creates a new transaction in the Contact Center and returns a conversation Id as an identifier that can be used later on to send messages to agent and also close the ongoing transaction.

Request​

Responses​

Conversation entity is created and the associated interaction is in the process of being created. The state of the conversation entity is CREATED and the first webhook event is sent with CREATED state. A webhook event stating that the conversation is ACTIVE will be sent after the interaction is also created and the state field in the conversation resource will be ACTIVE.