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Guides API Reference

XCaaS Analytics & Content XCaaS Actions & Events 8x8 Connect JaaS We're Hiring!

API Reference

Guides API Reference

Work Analytics Historical

Authentication
- Authenticationpost
Analytics

8x8 Analytics for Contact Center Real-time Metrics API

Agents
Queues
- Queue Statisticsget
- Individual Queue Metricsget
Groups
- Group Statisticsget
- Individual Group Statisticsget

8x8 Analytics for Contact Center Historical Metrics API

Report Access
Report Defintions
- List Report Typesget
- Report Format Detailsget

8x8 Contact Center Customer Experience

Customer Experience Data
- Get Customer Experience Datapost

8x8 Contact Center Post Call Survey

Obtain Call Survey Data
- Get Post Call Survey Datapost

Cloud Storage Service Public API

Objects
Bulk Downloads
Buckets
- Search all buckets.get
- Returns the content of a specified bucket.get

Quality Management and Speech Analytics API

Interactions
Users
Evaluations
Speech Analytics

Work Analytics Realtime

CallQueue
- Get Realtime Call Queue Metricsget

Work Analytics Customer Data

Pbxes
- Returns all pbxes of a customerget
Sites
- Returns the list of sites of a pbxget
Queues Per Site
- Returns the list of queues for the given pbx and site.get
Queues per PBX
- Returns the list of queues for the given pbx.get
Agents
- Returns the list of agents for the given pbx.get

Audit Records API

Audit
- Get audit records.get

Work Analytics

Queue Agent Activity
- Get Agent Activity Metrics per Queuesget
Agent Activity
- Get Agent Activity Metricsget
Call Queue Metrics
- Get Call Queue Metricsget
Call Queue Data Table
- Get Aggregated Callsget
Call Details
- Get Call Detailsget

User details.

get https://api.8x8.com/qm/us-west/v1/users/{userReference}/details

Retrieve user details

Language

Credentials

Bearer

access_token

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