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interaction-focus-v3

Event used by the Agent Workspace MFE to announce all the integrators about when an interaction is focused.

Emitter​

The Agent Workspace MFE

Listener​

Any integrator interested in when an interaction is focused.

Event dictionary​

The event dictionary can be browsed here: interaction-focus-v3

Payloads​

Payload v3.0.0​

Payload schema:

export const INTERACTION_FOCUS_SCHEMA_VERSION = "3.0.0";

export const InteractionFocusPayloadSchema = z.object({
    interactionId: z.string(),
    queue: z.object({
        id: z.string(),
        queueId: z.string(),
        queueName: z.string(),
    }),
    isManual: z.boolean(),
    schemaVersion: z.literal(INTERACTION_FOCUS_SCHEMA_VERSION)
});

export type InteractionFocusPayload = z.infer<typeof InteractionFocusPayloadSchema>

Payload example:

const payloadV3_0_0 = {
    interactionId: 'cognigy',
    queue: {
        id: '12345',
        queueId: 'tenantId~~queue~~chat~~12345',
        queueName: `Queue name`
    },
    isManual: false
}