events
8x8 products expose a set of events that our partners can receive, improving their experience.
See the table below for the list of events that are exposed:
| event name | schema versions | status | active date | deprecation date | sunset date |
|---|---|---|---|---|---|
| global-user-details-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-mute-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-unmute-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-hold-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-close-agent-assist-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-focus-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-resume-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-wrap-up-codes-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-chat-init-v1 | 1.0.0 | active | 20 March 2025 | - | - |
| aw-chat-message-sent-v1 | 1.0.0 | active | 20 March 2025 | - | - |
| mashell-chat-nextgen-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-nextgen-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-nextgen-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-nextgen-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-email-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-email-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-offered-uc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-accepted-uc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-terminated-uc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
Note: With an integration not all the events will be available, to know what events can be received for a specific integration use the
partnerSDK.system.getEvents()method from the SDK .
Updated 10 days ago