events
8x8 products provide a comprehensive set of events that partners can receive, enabling enhanced integration capabilities. Partners also have the ability to send events to the 8x8 platform.
Note: Event availability varies by integration type. To determine which events are available for a specific integration, use the
partnerSDK.system.getEvents()method from the SDK.
Received
The following table lists the events that can be received:
| event name | schema versions | status | active date | deprecation date | sunset date |
|---|---|---|---|---|---|
| global-user-details-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-mute-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-unmute-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-hold-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-close-agent-assist-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-focus-v1 | 1.0.0 | active | 26 March 2025 | 8 September 2025 | 8 December 2026 |
| aw-interaction-focus-v2 | 2.0.0 | active | 8 September 2025 | - | - |
| aw-interaction-resume-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-interaction-wrap-up-codes-v1 | 1.0.0 | active | 26 March 2025 | - | - |
| aw-chat-init-v1 | 1.0.0 | active | 20 March 2025 | - | - |
| aw-chat-message-sent-v1 | 1.0.0 | active | 20 March 2025 | - | - |
| mashell-chat-nextgen-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-nextgen-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-nextgen-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-nextgen-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-chat-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-email-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-email-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-offered-uc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-accepted-uc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voice-phone-terminated-uc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-offered-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-accepted-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-completed-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
| mashell-voicemail-terminated-cc-event-v1 | 1.0.0 | active | 6 May 2025 | - | - |
Send
The following table lists the events that can be sent using the system.sendEvent method:
| event name | schema versions | status | active date | deprecation date | sunset date |
|---|---|---|---|---|---|
| aw-chat-message-received-v1 | 1.0.0 | active | 8 September 2025 | - | - |
| aw-interaction-wrap-up-codes-received-v1 | 1.0.0 | active | 30 October 2025 | - | - |