events

MaestroSDK provide a comprehensive set of events that partners can receive, enabling enhanced integration capabilities. Partners also have the ability to send events to the MaestroSDK.

Received

The following table lists the events that can be received:

event name	schema versions	status	active date	deprecation date	sunset date
mashell-chat-nextgen-offered-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-chat-nextgen-accepted-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-chat-nextgen-completed-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-chat-nextgen-terminated-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-chat-offered-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-chat-accepted-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-chat-completed-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-chat-terminated-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-email-accepted-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-email-terminated-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voice-phone-offered-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voice-phone-accepted-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voice-phone-completed-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voice-phone-terminated-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voice-phone-offered-uc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voice-phone-accepted-uc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voice-phone-terminated-uc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voicemail-offered-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voicemail-accepted-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voicemail-completed-cc-event-v1	1.0.0	active	6 May 2025	-	-
mashell-voicemail-terminated-cc-event-v1	1.0.0	active	6 May 2025	-	-