voice-phone-completed-cc-v1 Event

The voice-phone-completed-cc-v1 event is published when a phone interaction is concluded but not yet terminated from the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'completed'
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	Shows direction of interaction inbound or outbound	'inbound' | 'outbound'
media (*)	The media type, here it is phone	'phone'
searchContext (*)	Holds phone number of inbound/outbound call	string
startTime (*)	Holds the timestamp when the call was initiated.	string
endTime (*)	It will hold the timestamp when the call was ended.	string
callDuration (*)	Total duration of the call in seconds.	string
callRecording	Shows url of downloadable call recording if call was being recorded	string
hasRecording (*)	Shows if call was recorded.	boolean
additionalData	Holds notes taken during call or after call ends.If the notes field isn't present additionalData object also won't be present in the event object	Object with properties: notes: string - Holds notes taken during call or after call ends.
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The voice-phone-completed-cc-v1 event is emitted by the 8x8 Mashell UI component when an inbound or outbound voice call is completed.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample Event Payload:

{
  eventType: "mashell-voice-phone-completed-cc-event-v1",
  status: "success",
  data: {
    eventName: 'completed',
    eventId: 'eventIdString',
    method: 'mapEvent',
    direction: 'inbound/outbound',
    media: 'phone',
    searchContext: '+1234567890',
    startTime: '1751445666638',
    endTime: '1751445695892',
    callDuration: '00:00:22',
    callRecording: '',
    hasRecording: true/false,
    additionalData: {
      notes: ''
    }
  }
}