voicemail-completed-cc-v1 Event

The voicemail-completed-cc-v1 event is triggered when a voicemail interaction concludes, before the agent finalizes the wrap-up process in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'completed'
eventId (*)	Unique Id generated for each event at runtime.	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	Shows direction of interaction inbound or outbound	'inbound' | 'outbound'
media (*)	The media type, here it is voicemail	'voicemail'
searchContext (*)	Holds phone number of interaction	string
startTime (*)	Start time of the voicemail	string
endTime (*)	End time of the voicemail	string
callDuration (*)	Duration of the call in seconds	string
callingName (*)	Name of the caller	string
additionalData	Holds additional data for the voicemail event	Object with properties: notes: string - Holds notes taken during voicemail or after voicemail ends.
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The voicemail-completed-cc-v1 event is emitted by the Mashell UI component when an inbound or outbound voice call is completed.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample Event Payload:

{
  eventType: "mashell-voicemail-completed-cc-event-v1",
  status: "success",
  data: {
    eventName: 'completed',
    eventId: 'eventIdString',
    method: 'mapEvent',
    direction: 'inbound',
    media: 'voicemail',
    searchContext: '+1234567890',
    startTime: '1751445666638',
    endTime: '1751445695892',
    callDuration: '00:00:22',
    callingName: 'Jon Doe',
    additionalData: {
      notes: ''
    }
  }
}