voice-phone-offered-cc-v1 Event

The voice-phone-offered-cc-v1 event is triggered when an inbound or outbound voice call is initiated before the call is accepted in the agent panel. This event is also triggered when a manual search is performed in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'offered'
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	Shows direction of interaction inbound or outbound	'inbound' | 'outbound'
media (*)	The media type, here it is phone	'phone'
searchContext (*)	Holds phone number of inbound/outbound call	string
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The voice-phone-offered-cc-v1 event is emitted by the Mashell UI component when an inbound or outbound voice call is initiated.

Listeners

The event is consumed to by the third-party system, which processes it accordingly.

Additional Information

Sample Event Payload:

{
  eventType: "mashell-voice-phone-offered-cc-event-v1",
  status: "success",
  data: {
    eventName: 'offered',
    eventId: 'eventIdString',
    method: 'mapEvent',
    direction: 'inbound/outbound',
    media: 'phone',
    searchContext: '+1234567890'
  }
}