chat-offered-cc-v1 Event

The chat-offered-cc-v1 event is triggered when a web chat is initiated, before the chat is accepted in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'offered'
eventId (*)	Unique identifier for the event	string
method (*)	Method used to generate the event	'mapEvent'
direction (*)	When agent receives a web chat from customer - inbound	'inbound' | 'outbound'
media (*)	Type of media, in this case, chat	'chat'
mediaType (*)	Type of media, in this case, web_chat	'web_chat'
searchContext (*)	Context for searching the event	string
additionalData (*)	It will hold customer details like name	Object with properties: name (*): string - Customer name provided while initiating chat by customer
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The chat-offered-cc-v1 event is emitted by the 8x8 Mashell UI component when a web chat is initiated

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample event payload:

{
  eventType: "mashell-chat-offered-cc-event-v1",
  status: "success",
  data: {
    eventName: 'offered',
    eventId: 'eventIDString',
    method: 'mapEvent',
    direction: 'inbound',
    media: 'chat',
    mediaType: 'web_chat',
    searchContext: 'test@email.com',
    additionalData: {
      name: 'test user'
    }
  }
}