chat-nextgen-terminated-cc-v1 Event

The chat-nextgen-terminated-cc-v1 event is triggered when a chat-nextgen (sms or WhatsApp) ends, after the wrap-up process in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'terminated'
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	When an agent sends or receives SMS from a customer OR when an agent receives Whatsapp from a customer.here it can be inbound or outbound	'inbound' | 'outbound'
media (*)	Media is chat for chatnextgen	'chat'
mediaType (*)	Type of chat - sms or whatsapp	'sms' | 'whatsapp'
searchContext (*)	It will hold the customer's contact number	string
endTime (*)	Timestamp when agent terminated the chat	string
additionalData (*)	It will hold customer details like description	Object with properties: description (*): string - It will hold chat transcription between customer and agent
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The chat-nextgen-terminated-cc-v1 event is emitted by the 8x8 Mashell UI component when a chat-nextgen (sms or whatsapp) ends.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample event payload:

{
  eventType: "mashell-chat-nextgen-terminated-cc-event-v1",
  status: "success",
  data: {
    eventName: 'terminated',
    eventId: 'eventIDString',
    method: 'mapEvent',
    direction: 'inbound/outbound',
    media: 'chat',
    mediaType: 'sms/whatsapp',
    searchContext: '+1234567890',
    endTime: '1750053834829',
    additionalData: {
      description: 'chat transcript between agent and customer'
    }
  }
}