voice-phone-terminated-cc-v1 Event

The voice-phone-terminated-cc-v1 event is triggered when an inbound or outbound voice call ends, after the wrap-up process in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'terminated'
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	Shows direction of interaction inbound or outbound	'inbound' | 'outbound'
media (*)	The media type, here it is phone	'phone'
searchContext (*)	Holds phone number of inbound/outbound call	string
startTime (*)	Start time of the call	string
endTime (*)	End time of the call	string
callDuration (*)	Duration of the call in seconds	string
callRecording	Shows url of downloadable call recording if call was being recorded	string
hasRecording (*)	Shows if call was recorded	boolean
additionalData (*)	Holds additional data related to call	Object with properties: disposition_code (*): string - disposition_code is a mandatory field while others are optional. lastTclCodeShort: string - lastTclCodeShort is optional lastTclCodeDesc: string - lastTclCodeDesc is optional notes: string - notes is optional
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The voice-phone-terminated-cc-v1 event is emitted by the Mashell UI component when an inbound or outbound voice call ends. It is consumed by a third-party system for further processing.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample Event Payload:

{
  eventType: "mashell-voice-phone-terminated-cc-event-v1",
  status: "success",
  data: {
    eventName: 'terminated',
    eventId: 'eventIdString',
    method: 'mapEvent',
    direction: 'inbound/outbound',
    media: 'phone',
    searchContext: '+1234567890',
    startTime: '1751445666638',
    endTime: '1751445695892',
    callDuration: '00:00:22',
    callRecording: '',
    hasRecording: true/false,
    additionalData: {
      disposition_code: '1000',
      lastTclCodeShort: '',
      lastTclCodeDesc: '',
      notes: ''
    }
  }
}