chat-nextgen-completed-cc-v1 Event

The chat-nextgen-completed-cc-v1 event is triggered when a chat-nextgen (sms or WhatsApp) concludes, before the agent finalizes the wrap-up process in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'completed'
eventId (*)	Unique identifier for the event	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	When an agent sends or receives SMS from a customer OR when an agent receives Whatsapp from a customer. here it can be inbound/outbound	'inbound' | 'outbound'
media (*)	Type of media, here it is chat	'chat'
mediaType (*)	Type of chat media, here it can be sms/whatsapp	'sms' | 'whatsapp'
searchContext (*)	It will hold the customer's contact number	string
endTime (*)	The time when the chat ends	string
additionalData (*)	It will hold customer details like description	Object with properties: description (*): string - It will hold chat transcription between customer and agent
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The chat-nextgen-completed-cc-v1 event is emitted by the 8x8 Mashell UI component when a chat-nextgen (sms or whatsapp) is completed.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample Event Payload:

{
  eventType: "mashell-chat-nextgen-completed-cc-event-v1",
  status: "success",
  data: {
    eventName: 'completed',
    eventId: 'eventIDString',
    method: 'mapEvent',
    direction: 'inbound/outbound',
    media: 'chat',
    mediaType: 'sms/whatsapp',
    searchContext: '+1234567890',
    endTime: '1750053834820',
    additionalData: {
      description: 'chat transcript between agent and customer'
    }
  }
}

Event Attribute details

Event attribute	Data Type	Optional	Default value	Description
eventType	string	No	mashell-chat-nextgen-completed-cc-event-v1	Name of event type
status	string	No	success / failed	Status of the event which is emitted from MaestroSDK is successful or failed
data	object	No	-	Holds details of event
eventName	string	No	completed	Name of the event
eventId	string	No	-	Unique identifier for the event
method	string	No	mapEvent	Events published to third party are named as mapEvent
direction	string	No	inbound / outbound	When an agent sends or receives SMS from a customer OR when an agent receives Whatsapp from a customer. here it can be inbound/outbound
media	string	No	chat	Type of media, here it is chat
mediaType	string	No	sms / whatsapp	Type of chat media, here it can be sms/whatsapp
searchContext	string	No	-	It will hold the customer's contact number
endTime	string	No	-	The time when the chat ends
additionalData	object	No	-	It will hold customer details like description
description	string	No	-	It will hold chat transcription between customer and agent
schemaVersion	string	No	1.0.0	Current schema version of the event