chat-completed-cc-v1 Event

The chat-completed-cc-v1 event is triggered when a web chat concludes, before the agent finalizes the wrap-up process in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'completed'
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	When agent receives a web chat from customer - inbound	'inbound' | 'outbound'
media (*)	Media type - chat	'chat'
mediaType (*)	Media subtype - web_chat	'web_chat'
searchContext (*)	It will hold customer email for inbound chat.	string
endTime (*)	Timestamp when agent ends the chat	string
additionalData (*)	It will hold customer details like name, description	Object with properties: name (*): string - Customer name provided while initiating chat by customer description (*): string - It will hold chat transcription between customer and agent
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The chat-completed-cc-v1 event is emitted by the 8x8 Mashell UI component when a web chat is completed.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample event payload:

{
  eventType: "mashell-chat-completed-cc-event-v1",
  status: "success",
  data: {
    eventName: 'completed',
    eventId: 'eventIDString',
    method: 'mapEvent',
    direction: 'inbound',
    media: 'chat',
    mediaType: 'web_chat',
    searchContext: 'test@email.com',
    endTime: '1750053834823',
    additionalData: {
      name: 'test user',
      description: 'chat transcript between agent and customer'
    }
  }
}