email-terminated-cc-v1 Event

The email-terminated-cc-v1 event is triggered when an email interaction ends in 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	When agent receives an email from customer,here it is inbound	'inbound' | 'outbound'
media (*)	The media type, here it is email	'email'
searchContext (*)	It will hold the customer's email address for fresh inbound email or mainNumberId for reply email	string
mainNumberId (*)	Id assigned to fresh email	string
childNumberId	Id assigned to reply email	string
url (*)	Email url where it is stored on server	string
isReplyEmail (*)	It will hold true when it is reply email, here it can be true/false	boolean
isStandAloneTerminated (*)	It will hold true when an agent replies to customer email from saved drafts.	boolean
contact (*)	It will hold contact details of customer such as emailAddress, firstName and LastName	Object with properties: emailAddress (*): string - Email address of customer firstName: string - First name of customer lastName: string - Last name of customer
eventName (*)	Name of the event	'terminated'
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The email-terminated-cc-v1 event is emitted by the 8x8 Mashell UI component when an email interaction ends.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample event payload:

{
  eventType: "mashell-email-terminated-cc-event-v1",
  status: "success",
  data: {
    eventName: 'terminated',
    eventId: 'eventIDString',
    method: 'mapEvent',
    direction: 'inbound/outbound',
    media: 'email',
    searchContext: 'test@email.com',
    mainNumberId: '1234',
    childNumberId: '',
    url:'http://<vccCssServerURL>/presignedURL',
    isReplyEmail: true/false,
    isStandAloneTerminated: true/false,
    contact: {
      emailAddress: 'test@email.com',
      firstName: '',
      lastName: ''
    }
  }
}