voicemail-terminated-cc-v1 Event

The voicemail-terminated-cc-v1 event is published after a voicemail interaction is terminated in the 8x8 Contact Center agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventName (*)	Name of the event	'terminated'
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	Shows direction of interaction	'inbound' | 'outbound'
media (*)	The media type, here it is voicemail	'voicemail'
searchContext (*)	Holds phone number of interaction	string
startTime (*)	Start time of the voicemail	string
endTime (*)	End time of the voicemail	string
callDuration (*)	Duration of the voicemail in seconds	string
callingName (*)	Name of the caller	string
additionalData (*)	Holds additional data related to voicemail	Object with properties: disposition_code (*): string - disposition_code selected by agent after listening to voicemail lastTclCodeShort: string - lastTclCodeShort is an optional field lastTclCodeDesc: string - lastTclCodeDesc is an optional field notes: string - notes taken during voicemail or after voicemail ends is an optional field
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The voicemail-terminated-cc-v1 event is emitted by the 8x8 Mashell UI component when an inbound or outbound voice call ends.

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample Event Payload:

{
  eventType: "mashell-voicemail-terminated-cc-event-v1",
  status: "success",
  data: {
    eventName: 'terminated',
    eventId: 'eventIdString',
    method: 'mapEvent',
    direction: 'inbound',
    media: 'voicemail',
    searchContext: '+1234567890',
    startTime: '1751445666638',
    endTime: '1751445695892',
    callDuration: '00:00:22',
    callingName: 'Jon Doe',
    additionalData: {
      disposition_code: '1000',
      lastTclCodeShort: '',
      lastTclCodeDesc: '',
      notes: ''
    }
  }
}