voice-phone-accepted-uc-v1 Event

The voice-phone-accepted-uc-v1 event is triggered when an inbound or outbound voice call is accepted in the 8x8 UC agent panel.

Properties

Object containing the following properties:

Property	Description	Type
eventId (*)	Unique Id generated for each event at runtime	string
method (*)	Events published to third party are named as mapEvent	'mapEvent'
direction (*)	Shows direction of interaction inbound or outbound	'inbound' | 'outbound'
media (*)	The media type, here it is phone	'phone'
searchContext (*)	Holds phone number of inbound/outbound call	string
startTime (*)	It will hold the timestamp when the call was initiated.	string
eventName (*)	Name of the event	'accepted'
schemaVersion (*)	Current schema version of the event	'1.0.0'

(*) Required.

Event Emission

The voice-phone-accepted-uc-v1 event is emitted by the 8x8 Mashell UI component when an inbound or outbound voice call is accepted from the UC agent panel

Listeners

The event is consumed by the third-party system, which processes it accordingly.

Additional Information

Sample Event Payload:

{
  eventType: "mashell-voice-phone-accepted-uc-event-v1",
  status: "success",
  data: {
    eventName: 'accepted',
    eventId: 'eventIdString',
    method: 'mapEvent',
    direction: 'inbound/outbound',
    media: 'phone',
    searchContext: '+1234567890',
    startTime: '1751445666638'
  }
}