Skip to main content
GuidesAPI Reference

Invitation quick replies

Introduction​

When using the chat invitation, you can configure quick reply suggestions that are displayed to the customer. These are predefined response options that make it easier for customers to start a conversation without typing.

The setInvitationQuickReplies() method allows you to set these suggestions programmatically via the API.

Script config​

Here is an example of how to set quick reply suggestions for the invitation

function fn(chatApp) {
  chatApp.setInvitationQuickReplies([
    "I need help with my order",
    "I have a billing question",
    "I want to speak to an agent"
  ]);
}

You can also set them dynamically based on the page the customer is viewing

function fn(chatApp) {
  window.chatApp = chatApp;
}

// On a product page
window.chatApp.setInvitationQuickReplies([
  "Tell me more about this product",
  "Is this item in stock?",
  "I need help choosing"
]);

Important Notes​

  • Pass an array of strings, where each string is a quick reply option displayed to the customer.
  • Quick replies are shown in the invitation UI before the customer enters the chat.
  • The method returns the chatApp instance, so it can be chained with other methods.