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GuidesAPI Reference

Reset customer information

Introduction​

If you have previously set customer information using setCustomerInfo(), you may need to clear it. For example, when a different customer logs into your website during the same browser session, or when you want to ensure no stale data is carried over into a new chat.

The resetCustomerInfo() method clears all previously set customer information.

Script config​

Here is an example of how to reset the customer information

function fn(chatApp) {
  window.chatApp = chatApp;
}

// Set initial customer info
window.chatApp.setCustomerInfo({
  "First name": "James",
  "Email address": "james@example.com"
});

// Later, clear it when the user logs out
window.chatApp.resetCustomerInfo();

Important Notes​

  • After calling resetCustomerInfo(), any new chat session will not include the previously set customer data.
  • You can call setCustomerInfo() again after resetting to provide new data.
  • The method returns the chatApp instance, so it can be chained with other methods.