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GuidesAPI Reference

Get Agent Activity Metrics per Queues

GET 
/v2/pbxes/:pbxId/queue-agent-activity

This endpoint returns the agent activity metrics for the selected pbx, grouped by queue and agent. The response can be further filtered by a list of queues, sites, agents, user or queue statuses. If no date range is provided, the metrics reflect the agent activity in the last 24 hours.

Request​

Responses​

Success