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Query user details
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Work Analytics Historical
Authentication
Authentication
post
Analytics
Call Detail Record Legs
get
Call Detail Records
get
Company Summary
get
Extension Summary v2
get
Ring Group Summary
get
Ring Group Member Summary
get
(DEPRECATED) Extension Summary v1
get
(DEPRECATED) Call Detail Record Legs
get
(DEPRECATED) Ring Group Summary
get
8x8 Analytics for Contact Center Real-time Metrics API
Agents
Agent Statistics by Queue
get
Individual Agent Statistics by Queue
get
Agent Statistics by Group
get
Individual Agent Statistics by Group
get
Retrieve realtime metrics for all agents in multiple queues.
get
Retrieve all agents with all specified metrics within a tenant.
get
Queues
Queue Statistics
get
Individual Queue Metrics
get
Groups
Group Statistics
get
Individual Group Statistics
get
8x8 Analytics for Contact Center Historical Metrics API
Report Access
Create Report
post
Report Details
get
Report Status
get
Report Data
get
Report Download
get
Report Links
get
Create Detailed Report
post
Detailed Report Data
get
Report Defintions
List Report Types
get
Report Format Details
get
8x8 Contact Center Customer Experience
Customer Experience Data
Get Customer Experience Data
post
8x8 Contact Center Post Call Survey
Obtain Call Survey Data
Get Post Call Survey Data
post
Cloud Storage Service Public API
Objects
The list of all objects that meet the filter rule criteria.
get
Find an object by it's ID.
get
Download content for the given metadata.
get
Download content for the given metadata.
get
Bulk Downloads
Remove existing objects.
delete
Cancel a running bulk download job by zip file name.
post
Removes tasks from a download request.
put
Start bulk download.
post
Returns the status of all bulk download job requests.
get
Returns the status of a single bulk download job request by zip filename.
get
Request bulk download by .zip filename.
get
Buckets
Search all buckets.
get
Returns the content of a specified bucket.
get
Quality Management and Speech Analytics API
Interactions
Interaction count.
get
The Interaction collection
get
Deletes a single interaction.
delete
This method purges a single interaction.
delete
This method updates custom fields.
put
Deletes custom field data
delete
This method queries a single interaction transcription record.
get
Queries a single interaction for matched topics
get
Query a single interaction attached label
get
Query the attached notes for a single interaction
get
The requested interaction media file download
get
Webpage redirect
get
Users
Query user count
get
Query user details
get
Query supervisor values
get
Trainer values.
get
User details.
get
Evaluations
The evaluation count
get
Evaluation collection
get
The evaluation details specified by ID.
get
Speech Analytics
The Speech Analytics category count
get
The Speech Analytics category list
get
The Speech Analytics topic count
get
The Speech Analytics topics list
get
Work Analytics Realtime
CallQueue
Get Realtime Call Queue Metrics
get
Work Analytics Customer Data
Pbxes
Returns all pbxes of a customer
get
Sites
Returns the list of sites of a pbx
get
Queues Per Site
Returns the list of queues for the given pbx and site.
get
Queues per PBX
Returns the list of queues for the given pbx.
get
Agents
Returns the list of agents for the given pbx.
get
Audit Records API
Audit
Get audit records.
get
Work Analytics
Queue Agent Activity
Get Agent Activity Metrics per Queues
get
Agent Activity
Get Agent Activity Metrics
get
Call Queue Metrics
Get Call Queue Metrics
get
Call Queue Data Table
Get Aggregated Calls
get
Call Details
Get Call Details
get
Query user details
get
https://api.8x8.com/qm/us-west/v1/users
Retrieve the users collection
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