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PLEASE NOTE - This API is going to be deprecated on 30th September 2023, it will no longer work after this date. Please use our Chat Gateway which offers all of the Chat API's functionalities as well as additional features.

Before you can set up your Chat channel, you must first create a Webhook. Whenever an agent adds a message to a conversation that you create using the Chat API, 8x8 makes an HTTP call to the Webhook URL.

A Webhook can be created either via UI or via API.

Create a Webhook using Configuration Manager

1. Access your Configuration Manager implementation.

2. Go to Integrations > Webhooks.

3. Click Add webhook

3. Click Save

Create a Webhook using API

1. Access your API key

2. Call the Create a WebHook endpoint