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PLEASE NOTE - This API is going to be deprecated on 30th September 2023, it will no longer work after this date. Please use our Chat Gateway which offers all of the Chat API's functionalities as well as additional features.

After creating a webhook you can then create a channel. The channel contains a webhook that passes the outbound messages and notifications.

The channel has a chat queue (ideally with an agent assigned), for routed inbound conversations.

A Channel can be created either via UI or via API.

Create a channel using Configuration Manager

1. Access Configuration Manager.

2. Go to Channels > Chat API

3. Click New Channel

4. Complete the Name, Webhook, and Queue fields

5. Click Save

Create a channel using API

1. Obtain your API key

2. Call the Create a Channel endpoint