The Verification API request now accepts a templateKey parameter, letting you select a pre-saved message template by its key instead of supplying the message content inline. The example values used across the Verification API documentation have also been standardised.
WhatsApp is rolling out optional usernames, which let people message a business without handing over their phone number. So that those users stay reachable, Meta gives every WhatsApp user a persistent Business-Scoped User ID (BSUID). 8x8 now surfaces the BSUID as user.channelUserId throughout the WhatsApp over 8x8 API.…
Outbound Messaging Apps delivery receipts on version 9 now carry additional context about the message they refer to. A new outboundContent object gives you a structured, channel-normalized copy of the WhatsApp message that was delivered, so you can reconcile a delivery receipt with the exact content sent without keepin…
You can now check a customer's WhatsApp call permission status before you place a business-initiated call. Meta requires customers to explicitly grant permission before a business can call them on WhatsApp, and the new Get Call Permission Status endpoint tells you whether that permission is in place, whether you are cu…
You can now follow end-to-end how-to documentation for sending and receiving Chat Apps messages on the 8x8 platform. The Chat Apps API lets you reach customers across supported channels — WhatsApp, Viber, RCS, LINE, and others — through a single message API, and receive their replies and delivery updates on the webhook…