When a user sends an MMS to one of your MMS-enabled US/Canada virtual numbers, the inbound SMS webhook (inboundmessagereceived) now includes a mediaUrls array with a link to each media file, alongside the message text in body. mediaUrls is omitted for plain SMS.
You can now send media (image, audio, video, etc.) along with an SMS as an MMS, by adding a mediaUrls field to your send request — up to 10 HTTPS URLs, each up to 4096 characters. MMS is currently supported for US/Canada destinations only; for other destinations mediaUrls is ignored and the message is sent as a plain S…
Get conversations data can now be narrowed by queue and by conversation status, and the Reporting API reference has been corrected to match the API's actual behaviour.
A new guide documents Direct Send: you send utility message content directly, and WhatsApp matches it to an existing template or creates one for you. You don't need to create a template or wait for approval before the first send.
The WhatsApp docs now reflect Meta's pricing change effective October 1, 2026. Two kinds of message that were free inside an open 24-hour Customer Service Window (CSW) are now charged per delivered message.