Connect

You can now create and manage Viber message templates — pre-approved message formats for transactional messages and OTPs, with dynamic {{parameter}} placeholders substituted at send time. Creating templates requires an admin role on the account.

WhatsApp delivery receipts now include a templateId field for messages sent via the WhatsApp Direct Send API, so you can correlate a receipt back to the exact template that was delivered.

The full LINE channel documentation is now published. LINE is the most popular chat app in Japan, Thailand, and Taiwan, and it reaches users through the same 8x8 Messaging Apps API and webhook envelope you already use for SMS, WhatsApp, Viber, and RCS.

You can now receive WhatsApp Automatic Events webhooks — notifications sent when Meta detects a qualifying conversion event (a purchase or a lead) inside a WhatsApp thread that originated from a Click-to-WhatsApp ad. 8x8 forwards these detected events to your endpoint so you can feed conversion data into your own analy…

WhatsApp is rolling out optional usernames, which let people message a business without handing over their phone number. So that those users stay reachable, Meta gives every WhatsApp user a persistent Business-Scoped User ID (BSUID). 8x8 now surfaces the BSUID as user.channelUserId throughout the WhatsApp over 8x8 API.…

You can now check a customer's WhatsApp call permission status before you place a business-initiated call. Meta requires customers to explicitly grant permission before a business can call them on WhatsApp, and the new Get Call Permission Status endpoint tells you whether that permission is in place, whether you are cu…

You can now follow end-to-end how-to documentation for sending and receiving Chat Apps messages on the 8x8 platform. The Chat Apps API lets you reach customers across supported channels — WhatsApp, Viber, RCS, LINE, and others — through a single message API, and receive their replies and delivery updates on the webhook…