8x8 Resolve documentation

8x8 Resolve is now a product area on the developer portal, with a full documentation set. Resolve is a critical communications platform that helps your organisation reach the right people instantly during an incident — sending targeted alerts across SMS, email, voice, WhatsApp, and mobile push, then tracking who acknowledged and who needs help in real time.

What you can do

• Create and send incidents — dispatch an alert to your entire organisation or a specific group in seconds, across multiple channels.
• Automate workflows — build scenarios that trigger on a schedule, branch on acknowledgement status, and escalate automatically.
• Sync your contacts — keep your recipient list current by connecting an HR system (Google Workspace, Microsoft Entra ID, Okta, or Workday).
• Monitor delivery — track delivery rates, acknowledgement rates, and response times from the dashboard.

The documentation set

Guide	What it covers
Overview	What Resolve is and how the pieces fit together.
Dashboard	The home screen and your key metrics.
Incidents	Creating an incident and sending it across channels.
Scenarios	Automated alert workflows with triggers, actions, and conditions.
Contacts	Managing recipients and connecting an HR system.
Analytics	Delivery, response rates, and channel effectiveness over time.
Settings	Message templates, channels, and sender identities.