8x8 Resolve
8x8 Resolve is a critical communications platform that helps your organisation reach the right people instantly during an incident. Send targeted alerts across SMS, email, voice, WhatsApp, and mobile push — then track who acknowledged and who needs help, all in real time.
What you can do
- Create and send incidents — Dispatch an alert to your entire organisation or a specific group in seconds.
- Automate workflows — Build scenarios that trigger on a schedule, branch on acknowledgement status, and escalate automatically.
- Sync your contacts — Keep your recipient list up to date by connecting your HR system (Google Workspace, Microsoft Entra ID, Okta, or Workday).
- Monitor delivery — Track delivery rates, acknowledgement rates, and response times from the dashboard.
Get started
| Guide | What you'll learn |
|---|---|
| Dashboard | Navigate the home screen and read your key metrics. |
| Incidents | Create an incident and send it across multiple channels. |
| Scenarios | Build automated alert workflows with triggers, actions, and conditions. |
| Contacts | Add, search, and manage recipients, and connect an HR system via the Integrations tab. |
| Analytics | Track delivery, response rates, and channel effectiveness over time. |
| Settings | Manage message templates, channels, and sender identities. |