Text | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends a plain text message using type: "text" with content.text. Limit of 1,000 characters. Supports bold, italic, strikethrough, and monospace formatting on Viber v14.6 or later. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "text",
"content": {
"text": "Here is your booking reference: ABC1234. For more information, visit https://8x8.com/1234!"
}
}
|
Image | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends a single image using type: "image" with content.url. Accepted formats: jpg, jpeg, png. Maximum file size 10 MB. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "image",
"content": {
"url": "https://www.redbrick.sg/wp-content/uploads/2020/04/coleen-rivas-OZ2rS2zCjNo-unsplash-1125x1500.jpg"
}
}
|
Text + Image | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends an image with a text caption using type: "image" with content.url and content.text. Caption limit of 1,000 characters. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "image",
"content": {
"url": "https://www.redbrick.sg/wp-content/uploads/2020/04/coleen-rivas-OZ2rS2zCjNo-unsplash-1125x1500.jpg",
"text": "This is the text accompanying the image"
}
}
|
Video | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends a video using type: "video" with content.url and content.video (filesize, duration, thumbnail). Accepted formats: 3gp, m4v, mov, mp4. Maximum file size 200 MB, duration up to 600 seconds. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "video",
"content": {
"url": "https://samplelib.com/lib/preview/mp4/sample-5s.mp4",
"video": {
"filesize": "2700",
"duration": "5",
"thumbnail": "https://sample-videos.com/img/Sample-jpg-image-50kb.jpg"
}
}
}
|
Text + Video | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends a video with a text caption using type: "video" with content.url, content.text, and content.video. Caption limit of 1,000 characters. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "video",
"content": {
"text": "this is accompanying text for the video",
"video": {
"filesize": "2700",
"duration": "5",
"thumbnail": "https://sample-videos.com/img/Sample-jpg-image-50kb.jpg"
},
"url": "https://samplelib.com/lib/preview/mp4/sample-5s.mp4"
}
}
|
File | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends a downloadable file using type: "file" with content.url. Accepted formats: doc, docx, pdf, xls, xlsx and others. Maximum file size 200 MB, filename up to 25 characters. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "file",
"content": {
"url": "https://www.clickdimensions.com/links/TestPDFfile.pdf"
}
}
|
Text + Button | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends a text message with a call-to-action button using type: "buttons" with content.text and content.button (caption + action URL). Button label limit of 30 characters, URL limit of 1,000 characters. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "buttons",
"content": {
"text": "Hello Jessie,\n\nYour order #420007 has been processed and is now ready for pickup at our MBS store. \n\nFor your convenience, the store is open from 9am to 9pm. We look forward to seeing you!\n\nBest,\nThe Snackbar Team",
"button": {
"caption": "Get Directions to Store",
"action": "https://maps.google.com/?q=Your+Store+Location"
}
}
}
|
Text + Image + Button | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends an image with caption and a call-to-action button using type: "buttons" with content.text, content.url (image), and content.button. Combines text, image, and CTA button in a single rich message. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "buttons",
"content": {
"text": "🎉 Successful Purchase! 🎉\n\nHello Ana,\n\nThank you for purchasing your Singapore OCBC Skyway ticket! Your ticket is now confirmed and ready for use.\n\n📅 Date: October 15, 2023\n\n⏰ Time: 3:00 PM - 4:00 PM\n\n🎫 Ticket ID: SKY98723\n\nTo view your e-ticket, click the button below.",
"url": "https://www.redbrick.sg/wp-content/uploads/2020/04/coleen-rivas-OZ2rS2zCjNo-unsplash-1125x1500.jpg",
"button": {
"caption": "View E-ticket",
"action": "https://ocbcskyway.com/e-ticket/SKY1234"
}
}
}
|
Text + Video + Button | Send Message: POST https://chatapps.8x8.com/api/v1/subaccounts/{subAccountId}/messages Sends a video with caption and a call-to-action button using type: "video" with content.text, content.url, content.video, and content.button. Combines text, video, and CTA button in a single rich message. View JSON{
"user": {
"msisdn": "+6512345678"
},
"type": "video",
"content": {
"text": "This is the accompanying text for the video",
"video": {
"filesize": "2700",
"duration": "5",
"thumbnail": "https://sample-videos.com/img/Sample-jpg-image-50kb.jpg"
},
"url": "https://samplelib.com/lib/preview/mp4/sample-5s.mp4",
"button": {
"caption": "Get Directions to Store",
"action": "https://maps.google.com/?q=Your+Store+Location"
}
}
}
|
Source: Viber for Business: The Types and Advantages of Viber Business Messages