CPaaS: Connect & Communication APIs
8x8 CPaaS (Communications Platform as a Service) is a comprehensive communication platform that enables businesses to engage with customers through various channels including SMS, Chat Apps, Voice, and Video. Our suite includes Connect (multi-channel portal), Converse (omnichannel customer engagement), Video Interaction, and essential APIs. Explore our complete range of products and services designed to enhance your customer communication experience.
Communication Channels
Engage customers through the channels they already use and love.
SMS
Send single or batch SMS messages with global delivery and real-time status updates.
WhatsApp Business
Rich messaging with templates, media, interactive buttons, and lists for customer engagement.
RCS
Rich Communication Services with media, interactive cards, and branded messaging experiences.
Viber Business
Connect with customers through Viber Business Messages with rich media support.
LINE Official
Send notifications and messages through LINE Official Account platform.
Zalo (ZNS)
Reach customers in Vietnam through Zalo Notification Service with rich templates.
Voice & Video Solutions
Advanced voice and video communication tools for enhanced customer engagement.
Voice Messaging
Automated voice message delivery with text-to-speech and audio file playback for customer notifications and reminders.
WhatsApp Business Calling
Make and receive voice calls directly in WhatsApp for seamless customer conversations and support.
IVR (Interactive Voice Response)
Build automated phone menus with voice prompts, DTMF input capture, and dynamic call routing.
Number Masking
Enable secure calling through virtual numbers that keep real phone numbers private for both parties.
Voice SDK
Integrate high-quality VoIP calling into Android and iOS applications with our mobile SDKs.
Video Interaction
Face-to-face customer support with video calling, screen sharing, and co-browsing capabilities.
Platform Services
Essential tools and APIs for building robust communication solutions.
Verification API
2FA and OTP verification via SMS, Voice, and WhatsApp for secure authentication.
Number Lookup
Validate mobile numbers and get carrier information to improve delivery rates.
Contacts API
Manage customer contact databases with groups, tags, and custom fields.
Automation Builder
Create automated workflows and triggers for smart customer engagement.
Verif8
Advanced identity verification and fraud prevention platform.
Management & Analytics
Comprehensive tools for managing your communication platform and gaining insights.
Connect Portal
All-in-one multi-channel communications management portal with real-time analytics.
Multi-channel Sender
Send messages across multiple channels through one unified interface.
Analytics & Reporting
Real-time reports and insights for SMS, messaging apps, and video interactions.
Template Management
Create, manage, and get approval for WhatsApp templates and message templates.
Converse
Unified conversational platform for omnichannel customer engagement across WhatsApp, Email, and Facebook Messenger.
Sender ID Registration
Register and manage branded sender IDs for SMS campaigns globally.