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API Information

  • Getting Started
  • API Rate Limiting
  • Security
    • Omni Shield
    • Recommendations for Securing your Traffic
  • Webhook migration guide

SMS

  • Single SMS
  • Batch SMS
  • Mobile Verification
  • SMS Engage
  • SMS Feedback API

Messaging Apps

  • WhatsApp
    • Usage samples
    • Constructing WhatsApp Template Send Requests
    • Zero-tap and One-tap WhatsApp Authentication Template
    • WhatsApp Template Validity Period (TTL)
    • WhatsApp Image Optimization
  • RCS
    • Registration
    • Compliance
    • Message types and samples
    • Billing
  • Viber
  • Zalo Notification Service (ZNS)
  • LINE Official Notification

Connect Portal

  • Overview
  • Multi-channel Sender (MCS)
    • Sending SMS using Multi-Channel Sender (MCS)
    • Sending WhatsApp messages using MCS
  • Sender ID Self Registration Module
    • Sender ID Dashboard
      • Dashboard View
      • Drafts Tab
    • Documents & Details Dashboard
      • Company Details Tab
    • Registration Module
      • Details
      • Adding Documents
      • Adding Sender ID Details
      • Reviewing Submission
      • Submitted Sender ID Registrations
      • Signing LOA
  • Sender ID Demo
  • Guide: Verif8
  • Analytics
    • SMS Analytics
    • Messaging Apps Analytics
    • Video Interaction Analytics
  • Contact Management
  • Templates
    • SMS Template Management
    • WhatsApp Templates Management
  • Automation Builder
    • Steps
    • Triggers
    • Troubleshooting
    • Tutorial: Building a SMS + ChatApps Reservation Menu
    • Tutorial: Building a WhatsApp + Google Calendar Chat Bot
    • Tutorial: Opt Out Keyword (Messaging Apps / WhatsApp)
    • Tutorial: Opt Out Keyword (SMS)
    • Tutorial: Opt Out Keyword (SMS) for Third-Party System
    • Tutorial: Customer Survey via WhatsApp
    • Tutorial: Customer Survey via SMS
  • User management
  • Security (SSO)
  • Authentication - API Keys
  • Developer Tools
  • Platform Deployment Regions

Contacts API Tutorials

  • Creating a contact
  • Create a group and add a contact to that group

Integrations

  • Adobe Campaigns
  • Apple's Shortcuts
  • Auth0
  • Braze
  • CleverTap
    • CleverTap - SMS Integration
    • Clevertap - WhatsApp Integration
  • Cognigy
  • Detrack - SMS Integration
  • Integrations Overview
  • Freshdesk
  • Make.com
    • Tutorial: Google Sheets and SMS
  • MoEngage
    • MoEngage - WhatsApp Integration
    • MoEngage - SMS Integration
  • Oracle Responsys
  • Okta - (BYOT) Bring Your Own Telephony Guide
  • Salesforce Chat Configuration Guide
  • Salesforce Flow Builder
    • Sending Messages in Salesforce Flow Builder
    • Sending SMS in Salesforce Flow Builder
  • Workato
  • Zapier
    • Tutorial: Google Sheets and SMS
  • Zendesk Support
  • Zendesk - Notifications Webhook

Voice SDK

  • Overview
  • Android - Integrating the SDK
    • Using the Android SDK
    • API Specification - Android
  • iOS - Integrating the SDK
    • Using the iOS SDK
    • API Specification - iOS

Converse

  • 8x8 Converse - Overview
  • Dashboard
  • My Conversations
    • Ticket Queue Logic
    • Ticket Management
  • All Conversations
  • Configuration
  • Agent Management
  • Advanced Queueing
    • Channel based queueing
    • Country based queueing
    • Customer group based queueing
    • Combining different queue conditions
    • Advanced queueing tutorial

Video Interaction

  • Overview
  • Agent Interface
  • Customer Interface
  • Administrator Interface
  • Network Requirements
  • FAQ (Frequently Asked Questions)

8x8 Converse - Overview

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8x8 Converse is a chat-based customer service platform that supports all the Chat Apps channels out of the box! Engage with your customers over WhatsApp, Viber, WeChat, Zalo and more, easily and instantly.

To get access to 8x8 Converse, please reach out to your account manager ([email protected]).

  • Dashboard
  • My conversations
  • All conversations
  • Configurations
  • Agents management

Updated over 3 years ago


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