FAQ (Frequently Asked Questions)
This page contains Frequently Asked Questions regarding Video Interaction.
| Question | Answer |
|---|---|
| What is the data retention period for logs? | 75 Days by default. |
| What is the retention period for recordings? | 24 hours by default, increasable up to 96 hours on ticket request. We will retry sending the recordings to your SFTP/S3 Bucket up till that time. |
| What is the API Key used for Video Interaction? | This is the same API Key that is on 8x8 Connect. |
| What are the whitelisting requirements to embed VI? | Please see the Network Requirements subsection of this documentation. |
| What is the Video streaming quality for the Video Interaction? | The default camera resolution is 720p. |
| Where are the Video Interaction Servers located? | Currently Video Interaction is hosted in Singapore. If you have differing geolocation requirements reach out to your 8x8 account manager. |
| How many participants in a single video room are supported? | Video Interaction is designed for one-to-one conversations so it is designed for 2 participants (customer and agent). |
| How big the file size of a 3 minute recording for VI? | Roughly 31 MB |
| What is the quality of the video recording? | 1080p (1920x1080 resolution) |
| What is the format of the recording file? | MP4 file format |
| Recommended Bandwidth | Upstream Bandwidth Recommended Roughly 3mbps for video 40kbps for audio Total is 3040kbps Downstream Bandwidth Recommended 2.5mbps for onstage video 500kbps for one incoming stream at the lowest quality 200kbps per thumbnail stream 40kbps for audio Total is 3240kbps |
| What are the supported browsers? | Please see this Jitsi link for supported browsers |
| When are recordings available to the customer? | Once the call is completed, 8x8 will send a RECORDING_ENDED and RECORDING_UPLOADED webhook that will allow you to download a recording file. This recording available shortly after the call has ended, usually within 1 minute of the call completing. |
| What are the file sizes/resolution of the images being saved as a screenshot by Video Interaction? | The resolution and size is dependent on the phone screen. It will usually range from 300-700 Kilobytes. |
Updated 6 months ago