FAQ (Frequently Asked Questions)
This page contains Frequently Asked Questions regarding Video Interaction.
| Question | Answer |
|---|---|
| What is the data retention period for logs? | 75 Days by default. |
| What is the retention period for recordings? | 24 hours by default, increasable up to 96 hours on ticket request. We will retry sending the recordings to your SFTP/S3 Bucket up till that time. |
| What is the API Key used for Video Interaction? | This is the same API Key that is on 8x8 Connect. |
| What are the whitelisting requirements to embed VI? | Please see the Network Requirements subsection of this documentation. |
| What is the Video streaming quality for the Video Interaction? | The default camera resolution is 720p. |
| Where are the Video Interaction Servers located? | Currently Video Interaction is hosted in Singapore. If you have differing geolocation requirements reach out to your 8x8 account manager. |
| How many participants in a single video room are supported? | Video Interaction is designed for one-to-one conversations so it is designed for 2 participants (customer and agent). |
Updated about 2 months ago