8x8 Connect

Welcome to the 8x8 CPaaS developer portal.
In this portal, you will find API references and guides describing how you can integrate our communication services and products into your workflows.

To get started, sign-up on 8x8 Connect to create your account and get your API key.

Salesforce Live Agent

Salesforce Live Agent is a live chat software that enables you to support your prospects and customers while they are still present on your site or app in real-time by providing embedded chat support.

By integrating 8x8 Chat Apps product into Salesforce Service Cloud you get the best of both products, a simple and unique Chat Apps API with no deployment needed, as well as the more advanced customer service tool.

Some use cases

  • Receive and send Chat Apps messages from different channels (WhatsApp, Facebook Messenger, Zalo, Viber, 2-Way SMS and more) for support live agent.

Product scope

  • Salesforce Chat

What you'll need

  • A 8x8 Connect account
  • Your Salesforce Service Cloud Lightning account

Creating your Chat Apps integration with Salesforce's Chat feature

  1. Make sure that Chat is enabled (go to Lightning Setup -> Platform Tools -> Feature Settings -> Service -> Chat (Formerly Live Agent)) and copy your API Endpoint:


  2. Set up your Service Cloud Chat (Skills, Settings, Users, Button, Deployment...) according to :
    Salesforce guide

  3. Get your ButtonId, (go to Chat -> Chat Buttons and Invitations) and copy your ButtonId:


  4. Get your DeploymentsId and OrganisationId, (go to Chat -> Deployments) and copy both IDs:


  5. Send an email to 8x8 support with the following information:

  • ButtonId
  • DeploymentsId
  • OrganisationId
  • Chat API Endpoint

Our support team will notify you via email once your account has been set up.

Updated about a month ago


Salesforce Live Agent


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