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JaaS Chapi Contact Center

Home Guides API Reference

v1

JaaS Chapi Contact Center

v1Home Guides API Reference

Overview of Integrations

Integrations Overview

SMS API Tutorials

Tutorial - Single SMS
Tutorial - Batch SMS
Tutorial - Mobile Verification
Tutorial - SMS Engage
Tutorial - SMS Feedback API

MESSAGING Apps Tutorials

Usage samples: Whatsapp
Usage samples: Viber
Usage samples: Zalo Notification Service (ZNS)
Usage samples: WeChat

API Information

Getting Started
Authentication
API Rate Limiting
Security
- Omni Shield
- Recommendations for Securing your Traffic
Webhook migration guide

Integrations - Automated Workflows

Zapier
- Tutorial: Google Sheets and SMS
Workato
Apple's Shortcuts
Cognigy
Make.com
- Tutorial: Google Sheets and SMS

Integrations - Customer Support

Salesforce Chat Configuration Guide
Zendesk Support
Zendesk - Notifications Webhook
Freshdesk

Integrations - Security

Auth0

Integrations - Logistics

Detrack

Integrations - Mobile and Web marketing

Adobe Campaigns
Braze
CleverTap
Oracle Responsys
MoEngage

Voice SDK

Overview
Android - Integrating the SDK
- Using the Android SDK
- API Specification - Android
iOS - Integrating the SDK
- Using the iOS SDK
- API Specification - iOS

8x8 Converse

8x8 Converse - Overview
Dashboard
My Conversations
- Ticket Queue Logic
- Ticket Management
All Conversations
Configuration
Agent Management
Advanced Queueing

Contacts API Tutorials

Creating a contact
Create a group and add a contact to that group

8x8 Connect

Overview
Multi-channel Sender (MCS)
- Sending SMS using MCS
- Sending WhatsApp messages using MCS
Analytics
- Messaging Apps Analytics
- Video Interaction Analytics
Contact Management
Templates
- SMS Template Management
- WhatsApp Templates Management
Automation Builder
User management
Security (SSO)
Developer Tools - API Keys and Webhooks
Data Center Regions

8X8 VIDEO INTERACTION

Overview
Agent Interface
Customer Interface
Administrator Interface
Network Requirements
FAQ (Frequently Asked Questions)

Advanced queueing tutorial

Please check out the video tutorial below.

Updated 9 months ago