Zapier is a service that helps you automate workflows between different apps automatically.

Zapier allows you to instantly connect 8x8 with 5,000+ apps to automate your work and find productivity superpowers.

Some use cases

  • Send an SMS message when you receive a specific email.
  • Send an SMS blast to customers when there's a new post on Instagram.
  • Send an SMS/Whatsapp template message when an invoice in Xero is marked as paid.
  • Send an SMS/Whatsapp template message when an invoice in Xero is due.

Product scope

  • All of Zapier's Apps

What you'll need

  • An 8x8 Connect account
  • Paid or trial professional Zapier account

Creating a zap with your Zapier account and 8x8 app

  1. Login to your Zapier Account and create a new Zap by clicking "Make a Zap".

  1. Whether you want to use 8x8 app as a trigger or action, search "8x8" from the list of apps.

  1. Click continue.

  1. You will be prompted to Choose account, click Sign in to 8x8.

  1. You will be asked to enter your 8x8 apiKey and subaccountID. Assuming you have successfully logged into 8x8's Customer Portal

  2. If you entered them correctly, you’ll get sent back to your Zap where you will now have your Wavecell account successfully connected!

Supported Triggers

  • New Chat Apps message received : Triggers when a new Chat app message is received.
  • New SMS message received : Triggers when a new SMS message is received.
  • New Delivery receipt : Triggers when an SMS message has been rejected or delivered.

Supported Actions

  • Send Single SMS : Sends an SMS to a given phone number.
  • Send Bulk SMS : Sends an SMS to multiple phone numbers at the same time.
  • Send Single Chat app message : Sends a single chat app message whether it is a Whatsapp, Viber, or ZNS message.
  1. Once you've connected 8x8 you can start connecting it with other applications supported by Zapier.

Click here to see some popular Zaps/Integrations that use 8x8.