RCS Business Messaging (RBM) is designed to enable rich, interactive communication between businesses and consumers—all within the default messaging app on Android devices.

It’s powered by Rich Communication Services (RCS), a protocol developed by Google and mobile carriers to modernise texting.

Key Features:
• Branded messages with your business name, logo, and verified status.
• Rich media support: Send high-quality images, videos, carousels, and file attachments.
• Interactive messaging: Use buttons for calls, maps, website links, quick replies, and more.
• Delivery and read receipts: Know when messages are delivered and seen.
• SMS fallback: Automatically sends as SMS when RCS is unavailable on the device.

Why It’s Valuable for Businesses:
• Drives higher engagement than traditional SMS with app-like experiences.
• Builds trust and authenticity through verified branding.
• Supports two-way conversations (ideal for updates, promotions, reminders, and support).



Key Terms:

RCS Sender Agent - An RCS agent or RCS Sender Agent is a digital identity that represents a brand in a customer's Rich Communication Services (RCS) messaging experience. RCS agents use the RCS Business Messaging (RBM) API to communicate with users through messages, events, and requests.
RCS - “RCS” means the Rich Communications Services message protocol that allows users to send texts, photos, videos, and more. RCS provides a richer message feature set than the legacy SMS/MMS message protocol.
RBM - “RBM” means RCS Business Messaging, otherwise known as non-consumer RCS and provides a messaging protocol to allow businesses to engage and interact with customers using rich, interactive message features.
Rich Media Messaging - “Rich Media Messaging” means non-consumer text messages that include images and videos.
Basic Messaging - “Rich Messaging” means non-consumer text-only messages.