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JaaS Chapi Contact Center

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v1

JaaS Chapi Contact Center

Guides

v1Home Guides API Reference Support

API Information

Getting Started
API Rate Limiting
Security
- Omni Shield
- Recommendations for Securing your Traffic
Webhook migration guide

SMS

Send SMS API
Single SMS
Batch SMS
Mobile Verification
SMS Engage
SMS Feedback API

Messaging Apps

WhatsApp
RCS
Viber
Zalo Notification Service (ZNS)
LINE Official Notification

Connect Portal

Overview
Multi-channel Sender (MCS)
- Sending SMS using Multi-Channel Sender (MCS)
- Sending WhatsApp messages using MCS
Sender ID Self Registration Module
Verif8
Analytics
Contact Management
Templates
- SMS Template Management
- WhatsApp Templates Management
Automation Builder
User management
Security (SSO)
Authentication - API Keys
Developer Tools
Platform Deployment Regions

Contacts API Tutorials

Creating a contact
Create a group and add a contact to that group

Integrations

Adobe Campaigns
Apple's Shortcuts
Auth0
Braze
CleverTap
- CleverTap - SMS Integration
- Clevertap - WhatsApp Integration
Cognigy
Detrack - SMS Integration
Integrations Overview
Freshdesk
Make.com
- Tutorial: Google Sheets and SMS
MoEngage
- MoEngage - WhatsApp Integration
- MoEngage - SMS Integration
Oracle Responsys
Okta - (BYOT) Bring Your Own Telephony Guide
Salesforce Chat Configuration Guide
Salesforce Flow Builder
- Sending Messages in Salesforce Flow Builder
- Sending SMS in Salesforce Flow Builder
Workato
Zapier
- Tutorial: Google Sheets and SMS
Zendesk Support
Zendesk - Notifications Webhook

Voice SDK

Overview
Android - Integrating the SDK
- Using the Android SDK
- API Specification - Android
iOS - Integrating the SDK
- Using the iOS SDK
- API Specification - iOS

Converse

8x8 Converse - Overview
Dashboard
My Conversations
- Ticket Queue Logic
- Ticket Management
All Conversations
Configuration
Agent Management
Advanced Queueing

Video Interaction

Overview
Agent Interface
Customer Interface
Administrator Interface
Network Requirements
FAQ (Frequently Asked Questions)

Video Interaction Analytics

The Video Interaction Analytics are covered in the Video Interaction section here.

Updated over 1 year ago