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JaaS Chapi Contact Center

Home Guides API Reference Support

v1

JaaS Chapi Contact Center

Guides

v1Home Guides API Reference Support

Overview of Integrations

Integrations Overview

SMS API Tutorials

Tutorial - Single SMS
Tutorial - Batch SMS
Tutorial - Mobile Verification
Tutorial - SMS Engage
Tutorial - SMS Feedback API

MESSAGING Apps Tutorials

Usage samples: WhatsApp
Usage samples: Viber
Usage samples: Zalo Notification Service (ZNS)
Usage samples: LINE Official Notification

API Information

Getting Started
API Rate Limiting
Security
- Omni Shield
- Recommendations for Securing your Traffic
Webhook migration guide

Integrations - Automated Workflows

Zapier
- Tutorial: Google Sheets and SMS
Workato
Apple's Shortcuts
Cognigy
Make.com
- Tutorial: Google Sheets and SMS

Integrations - Customer Support

Salesforce Chat Configuration Guide
Zendesk Support
Zendesk - Notifications Webhook
Freshdesk

Integrations - Security

Auth0
Okta - (BYOT) Bring Your Own Telephony Guide

Integrations - Logistics

Detrack - SMS Integration

Integrations - Mobile and Web marketing

Adobe Campaigns
CleverTap
- CleverTap - SMS Integration
- Clevertap - WhatsApp Integration
Braze
Oracle Responsys
MoEngage
- MoEngage - WhatsApp Integration
- MoEngage - SMS Integration

Voice SDK

Overview
Android - Integrating the SDK
- Using the Android SDK
- API Specification - Android
iOS - Integrating the SDK
- Using the iOS SDK
- API Specification - iOS

8x8 Converse

8x8 Converse - Overview
Dashboard
My Conversations
- Ticket Queue Logic
- Ticket Management
All Conversations
Configuration
Agent Management
Advanced Queueing

Contacts API Tutorials

Creating a contact
Create a group and add a contact to that group

8x8 Connect

Overview
Multi-channel Sender (MCS)
- Sending SMS using MCS
- Sending WhatsApp messages using MCS
Analytics
Contact Management
Templates
- SMS Template Management
- WhatsApp Templates Management
Automation Builder
User management
Security (SSO)
Authentication - API Keys
Developer Tools
Data Center Regions

8X8 VIDEO INTERACTION

Overview
Agent Interface
Customer Interface
Administrator Interface
Network Requirements
FAQ (Frequently Asked Questions)

Video Interaction Analytics

The Video Interaction Analytics are covered in the Video Interaction section here.

Updated 6 months ago